The rise in morbidity is becoming increasingly evident, putting substantial pressure on online healthcare services, especially TytoCare consultations.
Since I advise patients all over the country, I can sense the increasing pressure and, along with it, frustration among TytoCare users.
The rise in morbidity seems to be driven by viral illnesses with symptoms like cough, fever, and chills, alongside a noticeable increase in bacterial throat infections.
Maintaining the usual level of service has become more challenging, but I’m confident that we will soon return to more reasonable waiting times.
In the meantime, let me share a story about younger and older siblings.
The youngest child, a baby, is crying and uncomfortable, prompting the parents to seek help.
We decide to check the ears, which requires focus and teamwork. Both parents must hold the toddler still during the exam, check that the equipment works correctly, and ensure the doctor can see the results. It’s a coordinated effort that involves everyone’s patience and attention.
Meanwhile, the older brother walks around, teasing and asking questions. He’s even concerned that his baby brother is crying and screaming while the parents sound stressed. Not fully understanding the situation, he’s worried. But at the heart of it all, the big brother genuinely cares!
It’s important to help mediate the situation for the older brother. You might explain what will happen before the consultation to ease their worries. I often take a moment to speak to them, reassuring them that everything is okay, we’re helping their little brother, and it’s perfectly natural to be concerned. This can provide comfort and understanding of a stressful moment for them. (Of course, this applies to older sisters as well!)
Here are a few helpful tips:
- Ensure the lenses on the equipment are clean before use.
- Don’t forget to attach the reusable ear plug cover before performing an ear exam.
- It’s a good idea to connect headphones to your phone so you can hear me clearly, even if the toddler is crying.
- When performing an ear exam, gently pull the auricle upward, locate the ear canal, and then carefully insert the device.
I want to take a moment to acknowledge the incredible dedication of parents who manage these tests on their own, often while juggling other children, noise, and chaos at home.
You may feel alone, but I see the immense effort you’re putting in. As young parents, you’re doing an amazing job facing the challenges of raising children, sometimes feeling worried but always rising to the occasion. Even though no one else may notice in that moment, I see your strength and perseverance.
